Privacy Policy

Last updated September 7, 2026

This policy covers the IceSkatingCoach web platform and mobile app (iOS and Android), for every account role: athlete/student, coach, family, ice rink, and management.

Information we collect

• Account information - email address and password (managed by our authentication provider, AWS Cognito), and your account role.
• Training content you upload - drill videos, journal photos/videos, and journal text entries you or a linked coach add.
• Coaching data - session enrollment, coaching notes and evaluations, tasks, medals/achievements, and messages exchanged between a linked coach and student (or coach and ice rink).
• Payment information - session and subscription payments are processed entirely by Stripe. We never receive or store your card number; we retain only the payment status and amount.
• Push notification token (mobile app only) - if you allow notifications, we store a device token (issued by Apple/Google via Expo's push service) so we can alert you to new coaching notes, messages, and session updates.
• Usage and diagnostic data - which pages and app screens are opened, what is clicked, errors the website or app runs into, device and browser type, and an internal account identifier with your account role. This never includes your name, email address, anything you type, or the content of journals, notes or messages. Coach, ice rink and management accounts may also have their website sessions recorded as a screen replay, with everything typed hidden, so we can see where the product is confusing.

How we use this information

To run the core product: authenticate you, show you and your linked coach/family the training content and coaching data relevant to your account, process session and subscription payments, and send you push and in-app notifications about activity relevant to you (a new coaching note, a message, a session change). Automated video labels may be used to draft a starting-point coaching note for a coach to edit - this never replaces a coach's own judgment.

Who we share it with

• Stripe - to process payments. See Stripe's own privacy policy.
• Amazon Web Services (AWS) - our infrastructure provider; all account, training, and coaching data is stored in AWS (DynamoDB, S3).
• Expo - the mobile app's push notification relay. Expo receives only a device push token, never account or training content.
• PostHog (United States) - product analytics and error tracking for the website, the mobile app and our servers. PostHog receives only the usage and diagnostic data described above. See PostHog's privacy policy.
• Sentry - crash reports from the mobile app, to find and fix crashes. See Sentry's privacy policy.

We never sell your data, and we never share your training or coaching data with anyone outside your own linked coach/family/ice rink relationships.

Your choices

• You can deny or later revoke push notification permission at any time in your device's notification settings.
• If your browser sends a Do Not Track signal, the website sends no usage data at all.
• You can request deletion of your account and associated data by contacting us at the address below.

Children's privacy

Many athletes on this platform are minors. A minor's account is created and managed by a parent/family account or by their coach/ice rink, consistent with how the platform's roles work; we do not knowingly collect data directly from a child outside of that relationship. Athlete and family accounts are never screen-recorded, and no usage data about any account includes a name, email address or typed content.

Contact us

Questions about this policy or a data deletion request: privacy@iceskatecoaching.com.